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FAQ

FAQ2019-04-10T21:52:26+00:00
What is The MedServ Group Program?2019-04-10T14:41:45+00:00

The MedServ Program is a way for health care facilities to ensure their residents are getting premium eye care while controlling the costs of optometric services. It works like this: when a facility contracts with The MedServ Group, we assume all the responsibilities of its residents’ eye care — from annual check-ups to glasses or contacts. Everything is done at your location, we bring the equipment to you.

 

It begins with a thorough examination of new residents upon admission. We schedule Optometrists and assistants to come to your facility to treat your residents. In some cases, we set up a dedicated eye-care suite within the facility, clean and maintain it, and keep it stocked with fresh supplies.

 

The MedServ Group Program also makes sure your facility is in compliance with health code regulations, and that all records are carefully kept and protected.

 

Who are The MedServ Group’s Optometrists, Ophthalmologists and Opticians?2019-04-10T14:40:18+00:00

The MedServ Group contracts with only highly qualified, fully licensed professionals around the country, who provide care under our auspices. Each staff member comes with a long tenured history of success and excellence in the industry. They come to your facility to treat your residents and do so in the most professional manner possible.

What if our assigned doctor isn’t available?2019-04-10T14:40:59+00:00

Never a problem. We always have back-up doctors nearby that will fill in. That’s part of the beauty of contracting with The MedServ Group. We have a large network of providers with enough staff and equipment to handle all our clients’ needs and to quickly adapt to changes.

What does The MedServ Group Program cost?2019-04-10T14:41:29+00:00

Nothing! The MedServ Group will bill your resident’s insurance for all services. For additional services, please reach out to us and we will work with you so that everyone wins. Whatever the fee is, it will be all inclusive — you won’t pay another dime for general optometry as long as you are with the The MedServ Group Program.

Do you do eye surgery if required?2019-04-10T14:42:07+00:00

Yes. We have relationships with many of the top Ophthalmologists and Ocular Surgeons around the country. Should surgery be required, the work can be performed on-site at your location (If you have sterile facilities) or at a nearby partner hospital or clinic.

Where are our residents’ records kept?2019-04-10T14:42:34+00:00

All patient records are kept securely on our protected servers. We comply with all HIPAA regulations for the handling of patient information.

Who oversees the eye care our residents receive?2019-04-10T14:43:00+00:00

Each doctor is responsible for the care of the patients he or she sees and the entire operation is overseen by The MedServ Group’s highly-trained corporate staff which includes clinicians of all backgrounds to ensure multiple layers of oversight and outstanding care.

 

Furthermore, The MedServ Group has an on-staff, local representative that regularly visits your facility to make sure that you are receiving the absolute best service possible. Each visit is followed up with a Quality Assurance report.

How can I learn more and/or schedule a call or meeting with someone at The MedServ Group?2019-04-10T14:51:54+00:00

Great Question! Email us at info@themedservgroup.com, call us at 914-351-2299 or drop us a line on social media!

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